ISCA Medical Practice

01392 273805

Appointments

Our aim is to give patients easy access to our healthcare team. Booking an appointment is easy.

1) For routine and on the day appointments please call 01392 273805, lines are open from 8:30am until 6pm

2) You can register for online booking and book an appointment online. To register please ask for a username and password at reception.

3) You can turn up without phoning to the drop in clinic to to see a Doctor during surgery times.

4) If you feel you just need to talk to a doctor or ask a question, we offer telephone appointments. Please call reception to book. One of the doctors will return your call.

If you feel you are unable to make it into the surgery and feel you need a home visit, please call 01392 273805 as soon as possible so the doctors can allocate visits early.

If you wish to cancel your appointment, even if very short notice please ring reception on 01392 273805.

Please note if you arrive late for your appointment, the Doctor may ask you to rebook or wait until the end of clinic to be seen.

Extended hours

If you are working, studying or away during the week it can be difficult to get to the surgery for our clinics.

All the doctors offer extended hours for the above patients. Dr Shellock offer an evening clinic once a month on a Tuesday evening, Dr Weeden offers a early morning clinic (0700-0800) every other Tuesday and Dr Campbell offers an early morning clinic (0700-0800) every other Friday.

These appointments are for patients who are unable to attend during usual surgery hours, for example work away or find it difficult to take time off work.

To book an appointment please contact reception.

Exeter General Practice Access for Weekends and Evenings

Patients in Exeter can now see a GP or a nurse 7 days a week as Exeter Practices join forces to provide increased cover at weekends and weekday evenings.

Participating practices now open on a rota basis on a Saturday and Sunday (9.00 am – 5.00 pm), Weekday evenings (Monday-Thursday) between 6.30pm and 8.00 pm. Early morning cover between 7.00am and 8.00am is  being trialled on Friday mornings.

For more information and details of opening times please click here

By March 2019 everyone in England will benefit from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available at www.england.nhs.uk/gpaccess

If you are too unwell to come to the surgery, you can request a home visit (see below).

Home Visits

Home visits are available for those who are housebound or whose medical condition would prevent them from attending the surgery.

Often the Surgery is the most appropriate place to see patients as we have the examination equipment and can arrange tests.

If you feel you need a home visit, please call reception as soon as possible (ideally before 10.30am) on 01392 273805, so that the doctors can plan their workload.

If you do request a visit, a doctor may call you back first to discuss.

If you feel you have a life threatening emergency or a very urgent problem (ie chest pain, breathlessness) please tell the receptionist when you call.

When we are closed

When the Surgery is closed, you will need to call 111 for medical advice. If it is a life threatening emergency then you should call 999.

When you call 111 you will be asked a number of questions. A computer based flowchart will decide the outcome, this could either be an ambulance, asking you to attend an A&E department, passing your call through to DevonDoctors or giving you some useful advice.

If you do speak to a Doctor it will be from DevonDoctors. DevonDoctors are based in The Walk-in-Centre in Exeter and provide access to a GPs out of hours. Dr. Campbell does a number of shifts with DevonDoctors and you will often speak to him. For more information please click on the DevonDoctors logo below.

 

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