ISCA Medical Practice

01392 273805

Coronavirus update – How to access healthcare at the surgery

Revised 07.10.20

With the ongoing COVID 19 outbreak, we have had to adapt the way we work in order to continue to provide our patients with routine healthcare. For up to date information regarding all things Covid, including testing and what to do, please visit the government website. This alert is for information on how to access the practice throughout the Covid outbreak


ALL INITIAL CONTACT with the surgery will be managed by telephone or econsult, with no online booking available. This will make our telephone lines very busy. Therefore, please help us to help you efficiently by considering using eConsult, and LOOKING AT the relevant online resources at 111online, and government websites BEFORE making contact:

If you have, or are worried about symptoms of, COVID 19, please go online to 111online

IF YOUR PROBLEM IS ADMINISTRATIVE  OR A QUERY, please consider using eConsult as a first line point of contact.

IF YOUR PROBLEM NEEDS A DOCTOR TO SEE SOMETHING (IE A RASH), please consider using eConsult, as you are able to upload photos. You will receive a response via eConsult.

FOR GP APPOINTMENTS: Please TELEPHONE the surgery. All requests will receive a call back from a GP and triaged as necessary. If your problem can be managed by telephone, this is the preferred option. If you need to come to the surgery, and you are well, with no symptoms of COVID 19 and no risk factors for having been exposed, we will offer you an appointment. It is important you attend the surgery ONLY if you are asked to in order to minimise your risk and the risk to our staff, and only at your allotted appointment time.

If there is a risk you have COVID 19, but we feel you need to be seen, we will give you specific instructions on how and when to attend.

For NURSE appointments, please contact the surgery by telephone. Should your nursing need be able to be deferred, we will suggest this. Should it be necessary to attend, it is expected that you will attend when needed as we do not have the capacity to see people at home purely on the grounds of ‘self isolation’.


The Isca Medical Practice